Tantrums

I'm afraid I may be allergic to corporate life. My eyes are again swollen for no apparent reason and I blame sitting in front of a computer all day under florescent lights. Years ago I used to pride myself on being able to effectively handle any type of customer, however difficult. Talk them down from their high horse and get them to realize how ridiculous they sounded carrying on about this or that. A year and a half out of customer service and I've lost not only my patience, but also my words in such cases. I sit there, valid arguments forming in my head, but they just won't roll off my tongue. I just can't get past the fact that these people are calling me for help, but yell at me when they don't like the answer I give, the questions I ask or the speed at which my computer operates. I just don't care. I find it baffling that some people have nothing better to do then call up customer service and yell and scream and carry on. All I can think is how spoiled we are. I feel like screaming, "Don't you think there are more serious problems in the world worth yelling about than whether or not your fax machine is working?" Maybe if these people would yell just as loud about things that really matter our world would be a better place. I listen to the other agents, swearing and making a stink with the customer on hold, about how stupid the caller is and I think it's not the stupid questions that bug me. The very fact that technical support exists, at least on the level at which I work, is not because people are not smart enough to understand what they've bought, it's because they're too lazy to try. Too lazy to open the book and follow the basic instructions. Dependant on other people to solve their problems for them, rather than taking a moment to think about the situation. Did I check to see if it were plugged in? Did I turn it on? Is there paper in it? Instead they pick up the phone, dial the 1-800 number on the box and yell about the poor quality of the product, scream about the stupidity of all the companies employees and carry on like a two year old having a tantrum over a side of brussel sprouts. I've become much more adept at dealing with children having tantrums, I realize. Often times all it takes is a cocking of the head, a glance in their direction or a certain tone when calling their name. Their outbursts are also more acceptable, understandable and rarely show the same disrespect as you get from adults. I've intensified my search for a teaching job and will hopefully find something permanent for September. I just haven't the energy to commute to the West Island five days a week, leaving the house at 7am and if I head to yoga after, arriving home only at 9pm. I haven't the energy for the job because it isn't even in the direction of where I'm headed and I hate that this is all I have on my mind on a beautiful Saturday morning. Other than my work and the subsequent swollen eye, I feel fantastic. I feel super healthy thanks to my yoga classes this week and I am happy to see that the hole in Fred's belly is very close to closing. Last Sunday marked our five year anniversary, which is pretty amazing given all that we've gone through together. And the fact that previously I wouldn't have last four months before running away screaming, terrified that I was teetering on the edge of a committed relationship. I have friends in town for the next couple weeks, preparing for Thelma's wedding in Ottawa. I haven't seen Thelma in two year, so it'll be great to hang out and get some Bloody Caesars in us. Hopefully we have the good sense to stop before a Caesar induced hang-over!